GDIT

  • F-35 Helpdesk Specialist - Active Secret Required

    Job Locations USA-OH-Dayton
    Job ID
    2019-58746
    Number of Positions
    1
    Job Function
    Information Technology
    Security Clearance Level
    Secret
    Full/Part Time
    Full Time
  • Job Description

    Join General Dynamics Information Technology (GDIT) and be a part of the team of men and women that solve some of the world’s most complex technical challenges.

     

    We were recently awarded the Joint Strike Fighter (JSF) F-35 IT program support contract. We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

     

    This HelpDesk role has the following responsibilities:

    • Responds to and diagnoses problems through discussion with users.
    • Ensures a timely process through which problems are controlled.
    • Includes problem recognition, research, isolation, resolution, and follow-up steps.
    • Supervises operation of help desk and serves as focal point for customer concerns.
    • Provides support to end users on a variety of issues.
    • Identifies, researches, and resolves technical problems.
    • Responds to telephone calls, email and personnel requests for technical support.
    • Documents, tracks, and monitors the problem to ensure a timely resolution.
    • Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
    • Simulates or recreates user problems to resolve operating difficulties.
    • Recommends systems modifications to reduce user problems.

     

     

    Education

    • BS/BA degree in Computer Science, Information Sciences, or related IT discipline.
    • ALLOWABLE SUBSTITUTION: Four (4) years of experience performing the foregoing functions and an AA/AS degree can be substituted for a BS or BA degree.

     

    Qualifications

    Minimum Experience Required:

    • Five (5) years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
    • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
    • Experience with Remedy/Help Desk Management Systems.
    • Progressive experience in the management of a technical support team.
    • Experience developing and providing Service Level Agreements and Help Desk deliverables.
    • IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, (or achieve within six months of TOA or hiring)
    • Certified as a Microsoft Certified Desktop Support Technician (MCDST).
     
    Active SECRET clearance required.
     

    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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