GDIT

  • Lead Help Desk Technician

    Job Locations KWT-Kuwait City
    Job ID
    2018-48852
    Number of Positions
    1
    Job Function
    Information Technology
    Security Clearance Level
    Top Secret/SCI
    Full/Part Time
    Full Time
  • Job Description

    GDIT is seeking a Service Desk Specialist for a contract position in Kuwait – TS/SCI required!

     

    Job Summary:

    The Service Desk Specialist will be part of a dynamic team supporting US Army Intelligence & Security Command (INSCOM) customers at Camp Arifjan, Kuwait on the I2TS3 contract.  This position provides IT support to systems on multiple networks including day-to-day operations, monitoring and problem resolution for all assigned client and peripheral office systems. Prior experience in SWA a plus. TS/SCI required at time of hire.  Must hold current, DoD 8570 IAT Level II baseline and appropriate computing environment certifications at time of hire and have at least 3 years remaining on a valid US Passport with at least 4 blank pages.  Must be willing to live & work in the State of Kuwait or forward deploy to austere locations as directed, and follow all corporate and local site policies and host nation laws.

     

    Primary Responsibilities:

    • Provide polite and friendly customer service at all times, attempt to resolve as many incidents during the first contact (Tier I), and incident resolution to customers with hardware, software, and applications and efficiently escalate incidents to higher tiers of service when required
    • Perform Tier II support with assist from other technicians
    • Tasks include but are not limited to:
      • In & Out process users, including processing account requests, setting up workstations, mapping drives and printers, etc
      • Execute basic administration tasks, including object management in Active Directory, NTFS and file share permissions, OU assignment, etc.
      • Install/load hardware & software for clients, printers, digital senders, video teleconferences, VOIPs, and other standard office equipment and provide problem isolation, identification, diagnosis and resolution to HW & SW issues on all assigned equipment
      • Complete hardware repairs as required to remedy issues
      • Complete infrastructure work as directed (setting up desks and workstations, running cable (fiber and copper), cable management deskside, in comms closets, and in server rooms, etc)
      • Track hardware and software from assigned areas in Army System Integration Database (ASID)
      • Provide PKI Trusted Agent and related services
      • Support the unit COMSEC program, including configuration of encryption devices and loading keys
      • Support cybersecurity efforts, including applying patches and updates to all assigned systems manually if automated systems fail
    • Document all work, incident status and solutions in incident database tools such as Remedy as directed, ensure completeness and accuracy of tickets, and escalate issues as need
    • Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead, including surging to alternate locations for customer requirements

     

    Required Minimum Qualifications at Time of Hire:

    • ESITE Level 2: High School Diploma and 8 years of applicable experience, or an Associate’s Degree and 6 years experience, or Bachelor’s Degree and 4 years experience.
    • One of the following IAT II baseline certs (or higher): Security+|ce, CCNA: Security, SSCP
    • One of the following Computing Environment certs (or higher): MS Specialist Win10 (Exam 70-697); CCENT; A+|ce

     

    Additional Requirements:

    • Requires active TOP SECRET clearance with immediate eligibility for SCI access
    • Work is 12‐hours per day, 7 days a week, and is subject to Kuwaiti Labor Law
    • Position is on‐call 24x7, including weekends and holidays, and may also include night‐shift work
    • Position requires processing CRC and be required to pass medical screening and be designated “fit for deployment.” (http://www.bliss.army.mil/CRC/contractor_dep_BCO.html)
    • Position requires additional medical testing to obtain Kuwaiti Work Visa and Residency
    • Unaccompanied positions includes shared off‐post housing and shared vehicle provided by contract; however, future operational requirements may dictate assignment and further deployment to austere locations as needed

    Education

    Required Minimum Qualifications at Time of Hire:

    • ESITE Level 2: High School Diploma and 8 years of applicable experience, or an Associate’s Degree and 6 years experience, or Bachelor’s Degree and 4 years experience.
    • One of the following IAT II baseline certs (or higher): Security+ ce, CCNA: Security, SSCP
    • One of the following Computing Environment certs (or higher):

      MTA 98-349, Windows Operating System Fundamentals or 

      MS Specialist Win10 (Exam 70-697) or CCENT or A+|ce

    Qualifications

    5-8 years of directly related experience supporting help desk operations.

     
     

    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

     

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