Applicant will provide one-on-one Tier 3 level technical support for Mission Support Center (MSC) resolution of the most complex technical problems with JEXC2 command and control systems without escalation. Will input, monitor and track trouble tickets through resolution.
Applicant will have the ability to work autonomously using independent judgment based on training and experience to resolve technical issues that have not been previously observed. Applicant will be expected to access and utilize multiple resources to resolve difficult issues.
Applicant will perform system maintenance including IA, patches, upgrades, and other routine maintenance of the Mission Support Center (MSC) NIPRnet and SIPRnet systems. System status will be reported in VRAM.
Must be able to work in a fast paced environment and prioritize requirements.
Applicant will be familiar with DoD 8570.01-M & DODD 8570.01 and will ensure that compliance with those requirements are met.
For the most difficult problems the applicant will determine the necessity to elevate persistent unresolved issues.
Applicant will mentor Tier 2 and other Tier 3 personnel who are new hires by assisting them with problems outside their skillset.
May require some work outside normal hours.
CONUS or OCONUS Deployments may be required.
Physical fitness test is required in support of deployability.
1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5-8 years of directly related experience in systems administration and analysis.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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