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Assoc Technician, Help Desk

Assoc Technician, Help Desk

Job ID 
2017-34593
Number of Positions 
0
Job Locations 
DEU-Sembach
Job Function 
Information Technology
Security Clearance Level 
Secret
Full/Part Time 
Full Time

More information about this job

Job Description

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

 
 

1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

 

2. Assists with the installation, configuration, and upgrade of computer hardware and software.

 

3. Provides end-user software troubleshooting and support. This position is customer facing and interpersonal skills are critical.

 

4. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

 

5. Provides troubleshooting and support.

 

6. Assists in the administration of e-mail systems.

 

7. Provides phone and help-desk support for local and off-site users.

 

8. Maintains current knowledge of relevant technology as assigned.

 

9. Participates in special projects as required.

Education

Requires a High School Diploma or GED.

Qualifications

8 years of directly related experience supporting help desk operations or customer service.

 
 

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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