Job Description: This is an IT support role and requires experience (5+ years) performing systems administration.
Position requires responding to customer requests within contractual time limitations utilizing an automated ticketing system and providing end-user support.
Support requests will include, but not limited to: account management, PKI administration, hardware/software troubleshooting, scheduling/troubleshooting VTCs, hardware/software installation.
Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5-8 years of directly related experience in Tier I and II support.
Demonstrated knowledge and experience with:
Basic understanding of Microsoft Active Directory (Enterprise level preferred)
Familiar with utilizing trouble ticketing system - (Hands-on with Remedy is preferred)
8570 Compliance (One of the 4 certification listed below is required prior to starting employment)
Microsoft Office Specialist (MOS) (preferred)
ITIL Foundation v3 (preferred)
5-8 years of directly related experience in systems administration and analysis.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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